Account Suspended

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    Holly 
    Asked on June 19, 2020 at 07:00 PM

    hello, I need my account to be reinstated

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    Holly 
    Answered on June 19, 2020 at 07:07 PM

    Hello, if my account can't be reinstated could I please just be  sent my one form because I don't have it saved anywhere

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    Amjad_A
    Answered on June 19, 2020 at 07:49 PM

    Hi there, @Holly!


    Thank you for contacting support.

    Your account was suspended because your forms were found collecting credit card Number which is in violation of our terms.

    1592610412Screenshot at Jun 20 04-44-12.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

    Terms & Conditions - https://www.jotform.com/widgets/terms-and-condition 

    We will be looking forward to your response.

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    Holly 
    Answered on June 19, 2020 at 07:55 PM

    Yes you can delete the form please thank you

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    Amjad_A
    Answered on June 19, 2020 at 08:23 PM

    Hi there,

    We apologize for the inconvenience, As per your authorization, we have removed the credit card fields. We have reviewed the forms in your account again and we have not found anything that is enough to keep your account in the suspended status.

    We have reactivated your account. You should be able to log in to your account and access your forms.

    Please let us know if you have any further queries