What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions Not Coming Through Email

    Asked by klmcgovern on July 08, 2013 at 10:18 PM

    This is the second time in a week this has happened.  Our forms are working great.  The submissions are coming in on all of them and being recorded in jotform. But the submissions are not being sent to us as emails as they usually do.  We have not changed any email settings in jotform, on the forms themselves, in our email, or anything.  Our email account is working fine as we are receiving emails any other way.  The first time it happened was a few days ago. I started writing a question like this and then voila, all of them came through at once.  However, this time, they are not coming through.  Please help as this is a vital part of our business.

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    Answered by sidharth_kch on July 09, 2013 at 12:46 AM


    Your email id "sweetdreammodels@gmail.com" was in our bounce list. I have resolved this issue by removing it form the bounce list. You should now start receiving your submission emails on this email address.




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    Answered by klmcgovern on July 09, 2013 at 07:38 AM

    Can you please explain to me how we got on the bounce list all of a sudden?  We have been using your service for a long time with no problems at all.  Then we end up on the bounce list.  This makes no sense. 

    Also, how do I now get the submissions that came in during the "bounce list" time to send to our email? 

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    JotForm Support

    Answered by Welvin on July 09, 2013 at 09:02 AM

    Hi Vlad,

    We recently have a problem with our Email System which caused some of our users/customers email to be listed into our bounce list. But our developers have already fixed the issue.

    But, the common reasons why the bouncing problems happens are the following;

    1. Invalid Email Notifications Configuration from Jotform

    2. Email Address spelling (most people use ex. My_Name@mail.com while their original setup is "my_name@mail.com)

    3. Your Email Filter blocked emails coming from Jotform (i.e not in your contact list filter, content filtering).

    So, we would suggest to please check. This guide will help you explain further: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    We've also made some changes to our settings. You can find my answer on this thread: https://www.jotform.com/answers/240329.


    Also, how do I now get the submissions that came in during the "bounce list" time to send to our email? 

    -The only process is to access your form submissions page and edit/re-submit the entry. However, the downside is you'll get the Prefix (EDIT) in the Subject Line.