Downgrading and wanting to make sure we don't lose one form

  • Profile Image
    SingingFrogsFarm
    Asked on June 19, 2020 at 08:39 PM

    Hi, I just downgraded our plan which should be effective June 23rd. The increase capacity was very important for us as we were innovating with COVID but are not a long term solution for us. We're glad to know about you. 

    We are happy if all but one form is deleted. One form that we've had with you for over a year is the following. It is not used much but important to our business for the next couple of months still. How can we make sure that it is not deleted and continues to be functional?

    Thank you!

    Elizabeth 


    https://form.jotform.com/81340922484153

    Singing Frogs Farm CSA Membership Sign-up


  • Profile Image
    Mike_G
    Answered on June 19, 2020 at 09:37 PM

    When you downgrade your account to the free subscription, your forms will stay in your account as long as they are not deleted. Active forms will stay active unless disabled or archived.

    When you downgrade, your account will now have the limits of accounts on a free subscription.

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    You can also go to the Usage page of your account to view the limits for your account.

    https://www.jotform.com/myaccount/usage

    Feel free to let us know if you need any further assistance.