Blocked email - forms not emailed

  • Profile Image
    lesimon
    Asked on July 08, 2013 at 10:43 PM

    Hello awesome JOTFORM team!   I was just adjusting a form I have on my website that have been working fine for the past year, and I get this message: This email address is blocked by Jotform, please contact us.

    I go into my JOTFORM inbox to realize that the submission I got today were never emailed...   What is wrong with my emal address?!  It's the same I have been using since day1 with JotForm.. !   I just tried a dummy submission and it didn't email me... 

    Help!

    form: http://deluxephotobooth.ca/reservez-maintenant/

    Email: info@deluxephotobooth.ca

    thank you for your support

  • Profile Image
    sidharth_kch
    Answered on July 09, 2013 at 02:48 AM

    @lesimon

    Your email id "info@deluxephotobooth.ca" was in our bounce list. I have resolved this issue by removing it form the bounce list. You should now start receiving your submission emails on this email.

    Thanks,

    Sidharth