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  • Profile Image

    Rule on Radio Button does not work

    Asked by iconicperformances on July 08, 2013 at 10:50 PM

    I have created a form for my memberships that contain certain rules.

    One of these rules depends on a radio button selection, where the customer selects one of four options.  The options are: 

      No

      Yes - travel charges only

      Yes - shipping charges only

      Yes - both travel and shipping

    If they select option 2 (Yes - Travel Charges Only), then the travel charges field item shows (and this works)

    If they select option 3 (Yes - Shipping charges only), then the shipping field items show (and this works).

    However, if they select option 4 (Yes - both travel and shipping), then both the travel and shipping fields should show (this does not work and is the reason for my questions).

    I can't seem to get this fourth option to work successfully.

    This also occurs in another section of the form titled Would you or do you currently offer a BULK DISCOUNT or SALES PRICE option to your customers?

    Option 1, 2, 3 works perfectly as per the rule, where as option 4, does not.

    Page URL:
    http://form.jotformpro.com/form/31882275182963

    does not work style Selection select
  • Profile Image
    JotForm Support

    Answered by Morian on July 09, 2013 at 03:21 AM

    Hello!

    One reason the 4th option is not working as it should is because there are conflicts in the conditions. Basically, same "Actions" can not appear on two separate conditions as that causes conflict. What you need to do is to delete the condition for the 4th option (Yes-Both travel and shipping) and add the "Rule" for that instead to each of the conditions for the other 2 options (Travel charges only & Shipping charges only).

    Your condition for those two should look like these instead:

    For Shippint charges only

    For Travel charges only

    Same principle should be applied for the Bulk Discount / Sales Price. Let us know if you need further assistance. Thanks!