Forms coming in more than 1x

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    Asked on June 20, 2020 at 01:33 PM

    We have been experiencing an issue for the past few weeks where submissions are coming in more than 1x. This happens about 50% of the time... sometimes its 2x in a row, sometimes its a day or so later, and sometimes even days later.

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    Answered on June 20, 2020 at 04:11 PM

    Hello! You're facing duplicate submissions issue. Duplicate submissions occur when users do not close the Thank you page on their browsers after submitting forms. This very Thank you page reloads the next time they open their browsers which results in a re-submission (even if it is in the hidden tab).

    Simple way to prevent this issue is to implement a Captcha field on the Form. Captcha will present them with a challenge every time an attempt to re-submit a form is made.

    Now, only if they solve the challenge and then click on the Submit button, it'll result in a re-submission, so no automatic re-submissions will be made. You can implement the Captcha field into your Form as follows:

    This will fix your problem of automatic duplicate submissions.

    If you still encounter problems after installing Captcha on your forms, let us know.