Unable to take payments on my form?

  • ec_ingram
    Asked on June 20, 2020 at 1:43 PM

    Hi there,


    I've just created two forms to take payment on my website. They are embedded at these two urls: 

    https://greengageventures.com/order-form-goldbergs

    https://greengageventures.com/order-form-tma3

    Unfortunately when anybody tries to input credit card information, it is not possible to click on those fields or input any information. Why is this happening? I've integrated with Stripe and both forms are "active" (not in test mode).

    Hope you can help! 

    Thank you

    Emily

  • Kenneth JotForm Support
    Replied on June 20, 2020 at 4:01 PM

    Thank you for reaching support,

    Apologies for the inconvenience, can you enable this and set it to "YES" to enable billing input from the user?

    1592683258a1 Screenshot 10

    Here it is working:

    1592683290g1 Screenshot 21

    Please give it a try and let us know how it goes.

    Best.