Update a field using < br > and < b >

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    nrdadmin
    Asked on June 20, 2020 at 07:52 PM

    This is ultimately for a different form and is going to be used to transfer information to an email. What I am trying to do is have fields where the customer enters information and then format it a certain way. So, what we're trying to do is:

    Field one: Customer entered information
    Field two: Customer entered information
    Field three: Customer entered information

    Then, using update field, we'd like to have the following so we can input it into an email.

    Field one: Customer entered information
    Field two: Customer entered information
    Field three: Customer entered information

    I can get the rich long text element to bold the information using < b > but I can't get it to put the information on a new line using < br >. And I can get the plain long text to recognize the < br >, but I can't make it bold.

    I can accomplish this using the paragraph element, but then I can't transfer information from the paragraph element to an email.


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    Vanessa_T
    Answered on June 20, 2020 at 08:57 PM

    You can use Rich Text and instead of <br> use <p> instead.

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    nrdadmin
    Answered on June 21, 2020 at 12:29 AM

    So there is no way to set a break, it has to be a new paragraph? For formatting reasons we're trying to avoid the extra space. We want to make it easier for our customers to read our emails by grouping certain information together.

    If it can't be done I do have a work around via formatting the emails directly, but that will require generating an email format for each potential party type we offer. I can do it, but was hoping for a quicker and easier option.

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    Vanessa_T
    Answered on June 21, 2020 at 01:15 AM

    Further testing, you can actually also use <span style="display:block;"> to create new line without the extra space.

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    nrdadmin
    Answered on June 21, 2020 at 01:53 PM

    Perfect! Thank you very much.