What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suddenly cannot getting jotform for some certain email

    Asked by kengdesign2u on July 09, 2013 at 03:57 AM

    i have some jotform cannot getting email so suddenly? in jotform (inbox) get the submission? so how to settle it?

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    Answered by gori-mathew on July 09, 2013 at 04:13 AM


    Apologies for the incovenience caused, We had issues with our email system recently, Amazon SES our email service provider has updated their bounce API which affects some of the user form recipient emails. But, this is now fixed.

    Please provide us the affected email addresses or forms so that we can be able to help solve this issue fast.

    Looking forward to assisting you.


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    Answered by kengdesign2u on July 09, 2013 at 04:16 AM


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    JotForm Support

    Answered by Morian on July 09, 2013 at 04:40 AM

    I have removed both emails from our bounce list so they should both be able to receive mails without issue.

    Let us know if you need further assistance. Thanks!