Release the suspend

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    silvester wedjo 
    Asked on June 21, 2020 at 11:36 PM

    dear Support team, 

    please help to release the suspension of my account. we are in the testing phase using jotform for one of our site. 

    thanks & Best Regards, 

    Silvester Wedjo

    Tupperware Indonesia

  • Profile Image
    Answered on June 22, 2020 at 01:28 AM

    Your account was suspended since this form was found on your account as suspicious of phishing activity because you're collecting upload of IDs.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We have removed this field from your form and lifted the suspension on your account. 

    You can add this back into the form along with these widgets mentioned above.