- MrBAsked on May 02, 2011 at 06:49 AM
Hi , we have a link on our webpage for sharing to Facebook, Twitter etc. When somebody 'shares' the page , the jotform link is also sometimes posted, not just the page URL?? Is there anything in the coding that we can change for this not to happen?
We use a the lightbox coding for displaying the jotform on the site....could this be that Facebook etc interprets this as being 2 URL links? or is it a metadata issue?
Look forward to some feedback..any ideas?
Thanks in advance
- JotForm SupportabajanAnswered on May 02, 2011 at 07:37 AM
Could you please provide the URL of the page containing the form so that the issue can be observed in context? (When I visited the page URL provided, there were no links or sharing widgets relating to Facebook, Twitter and so on.)
- MrBAnswered on May 02, 2011 at 08:49 AM
Hi Abajan. The 'widget' is the share button within the video on the page.
...before you ask, we've tried a sharing icon (Addthis) on the page itself! The same thing happens, so it's nothing to do with the video link.
Look forward to your thoughts.
- JotForm SupportabajanAnswered on May 02, 2011 at 12:11 PM
Hi again Paul
You know, I saw that link the first time I visited the page but somehow didn't click it. Anyway, I logged into my FB account and then clicked the link and saw the problem you mentioned. To be honest, I don't know why that's happening. I'll see if I can figure out what's going on.
- MrBAnswered on May 02, 2011 at 12:45 PM
Hi ,thanks for taking a look.
I'll wait to hear from you.
- MrBAnswered on May 09, 2011 at 06:56 PM
Hi Abajan, did you manage to look into this any deeper??
- JotForm SupportabajanAnswered on May 09, 2011 at 07:22 PM
My apologies, Paul. I should have assigned resolution of this issue to our developers. I've just done that.
- MrBAnswered on May 09, 2011 at 07:36 PM
Hi, thanks. Hopefully they can get to the bottom of it.