Not Receiving Form Notification

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    supertooth
    Asked on July 09, 2013 at 05:28 AM

    bonjour,

    on ne reçoit plus nos formulaire

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    Welvin
    Answered on July 09, 2013 at 06:09 AM

    Hi,

    We have fixed this by removing your email address from our bounce list. We recently have a problem with our Email System which caused this to happen. Everything is in order now. Our developers have fixed the issue.

    If you have any email address used as a form recipient, please let us know so we can check and remove from our bounce list.

    Also, we've made some changes and permanently disable Sending Email notification using Custom Email Address and forced noreply@jotform.com be the "Sender Email" for both Notification and Auto Responder that is why (if you will check) the sender email section is not visible from both settings. 

    In line with this, we suggest to check and change your current settings per screenshot below:

    For form notification:

    For Auto Responder:

    Thanks for your understanding on this matter.