Need Help Upgrading our account - won't update

Hello, we need help updating our account - can you please email us - osugm@osu.ca. 

We need to move to the next level package for over 1,000 forms per month but the online upgrading is not processing.

Thank you,

Craig Stead - craig.stead@osu.ca

Hello, it seems my colleagues has replied to your previous ticket at https://www.jotform.com/answers/2398012

Kindly check it out and reply on that ticket.

Thank you.