My form is not submitting and I can’t figure out why

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    naturecoastecotours
    Asked on June 22, 2020 at 10:03 AM

    I’m having a very hard time getting this form to work. It’s supposed to auto save information so you can come back to it, the credit card processing isn’t working and on my end it seems OK. Can you please take a look?

    https://form.jotform.com/201635668250152

  • Profile Image
    Lorenz_A
    Answered on June 22, 2020 at 10:34 AM

    Hi,

    I tried your form and the Save feature seems to work fine, all saved fields are showing. Please provide us more details, does it not provide you an email of the saved form? or is the saved form showing you blank fields? 

    Here's a result of my saved form. 

    1592836238Screenshot from 2020-06-22 22-

    the credit card processing isn’t working and on my end it seems OK

    Could you send us a screenshot of the issue, you can also check for errors on your browser's console? I've checked your form and you're using square payment integration. Please provide us more information on the issue. When you submit the form, does it not proceed?

    We look forward to your response.