What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm being notified my e-mail address is blocked

    Asked by hebhostel on July 09, 2013 at 07:01 AM

    Hi,

    I noticed submissions from my Jotform stopped earlier this month and when I checked I am being told my e-mail is being blocked by Jotform and that I need to get in touch with Jotform. I have attempted to change the e-mail address however any address I put in (I have tried three one of which was at a different domain) is rejected with the same message.

    Any ideas what might be wrong, do I need to do something?

    I have checked my submissions and there are only 20 from 100 used for the month.

    Thanks

    Page URL:
    http://www.hebhostel.com/contact_us.html

  • Profile Image

    Answered by sidharth_kch on July 09, 2013 at 07:47 AM

    @hebhostel

    Your email id "christine@hebhostel.com" was in our bounce list. I have resolved this issue by removing it form the bounce list. You should now start receiving your submission emails on this email.

    Request you to please do a test submission on your form instead of clicking on the "Test Email" button and let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by hebhostel on July 09, 2013 at 08:25 AM

    Thanks very much. This is now working.