Pause Account

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    PuppyHaven
    Asked on June 22, 2020 at 11:59 AM

    Hi- We would like to pause our account for the time being. How do I go about this?


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    Lorenz_A
    Answered on June 22, 2020 at 01:09 PM

    Greetings,

    It seems that you've processed a downgrade for your account, as it's already scheduled for a downgrade. Your subscription will still remain on paid status for the period you paid for and will be canceled on the Next Billing date. 

    The subscription expiration date, which is your Next Billing date can be checked on your Account's billing page.

    Let us know if you need any further assistance.