Receiving duplicate submissions/emails on completed forms

  • Profile Image
    btomitz
    Asked on June 22, 2020 at 02:08 PM

    An employee filled out the daily health quiz on Wed. AM & we received the same email again 2 days later. This has happened with several employees.

  • Profile Image
    jonathan
    Answered on June 22, 2020 at 03:54 PM

    We apologize for inconvenience. I checked on your form and I noted that there were issues with the Conditions as well.

    1592855474zzz 2020-06-23 03.50.12.png

    I recommend cleaning the Conditions by deleting/removing or fixing those conditions on the form that only have error on them. It could be causing the duplication issues you reported.

    On the duplicate submissions, can you please share to us some of the Submission ID# of those you found have duplicate submission emails.

    Guide : Where to Find the Submission ID

     We will check on those submissions after we identified them. We will wait for your updated response.