- iconicperformancesAsked on July 09, 2013 at 08:40 AM
I have noticed that all my form submissions and auto-responders are being received with the senders emails address being firstname.lastname@example.org
I used to have all my emails be sent by the appropriate department email address. For example account forms would be sent by email@example.com etc.
I have checked and all forms are working successfully, but we are unable to attach emails received by our customers to our CRM database, given that the senders email address is now firstname.lastname@example.org rather than Mr Smith email@example.com
Is there a problem or a fix for this.
- sidharth_kchAnswered on July 09, 2013 at 10:15 AM
There were some technical glitch which were caused because of some change in amazon bounce api. We have permanently disabled the custom sender email feature. Now all notification emails will be sent only from firstname.lastname@example.org.
But you can map the Reply-to field to the email field of your form so that when you reply to the notification email it will display your user's email address.
Should you have any questions please feel free to contact us.