What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving Notifications

    Asked by Forthenvironmentlink on July 09, 2013 at 10:05 AM

    Hello

     

    I received this message when trying to test the notification email as I haven't received one for the last two regstrations

    This email address is blocked by Jotform, please contact us.

    It was all working fine till now, can you explain why my email is blocked?

    Form id is 21304522042335

     

    Many thanks

     

    Amparo

    JotForm email style message
  • Profile Image

    Answered by sidharth_kch on July 09, 2013 at 11:51 AM

    @Forthenvironmentlink

    There were some technical glitch which were caused because of some change in amazon bounce api. We have permanently disabled the custom sender email feature. Now all notification emails will be sent only from noreply@jotform.com.

    But you can map the Reply-to field to the email field of your form so that when you reply to the notification email it will display your user's email address.

    Your email id "amparo@forthenvironmentlink.org" was in our bounce list. I have resolved this issue by removing it form the bounce list. You should now start receiving your submission emails on this email.

    Request you to please test your form by doing a live test submission.

    Thanks,

    Sidharth

  • Profile Image

    Answered by Forthenvironmentlink on July 11, 2013 at 09:10 AM

    all sorted, recveived a submission today and I was notified.

    Thanks

     

    Amparo

  • Profile Image

    Answered by sidharth_kch on July 11, 2013 at 11:26 AM

    @Forthenvironmentlink

    Glad to know that.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth