What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification Sender Email Settings Help

    Asked by lisapiano3625 on July 09, 2013 at 10:16 AM

    Hi, I am having issues with notification emails not coming through like they used to, and I have tried following the help topics on whitelisting all the Jot Form addresses, and changing the Sender Email Setting to noreply@jotmail. My problem is, I'm not able to change the Sender Email field to noreply@jotmail. It doesn't give me that option at all.


    What am I doing wrong?

  • Profile Image

    Answered by sidharth_kch on July 09, 2013 at 12:17 PM


    There were some technical glitch which were caused because of some change in amazon bounce api. We have permanently disabled the custom sender email feature. Now all notification emails will be sent only from noreply@jotform.com.

    But you can map the Reply-to field to the email field of your form so that when you reply to the notification email it will display your user's email address.

    I checked all your forms and see one recipient email id modestlyyoursswimwear@gmail.com was in our bounce list. I have removed it from the list and you should start receiving your submission emails on this email id.

    Should you have any questions please feel free to contact us.



  • Profile Image

    Answered by printspaz on July 09, 2013 at 02:26 PM

    Does this mean there won't be so much of a problem with emails going onto the Jotform bounce list? If so that would be awesome.

  • Profile Image

    Answered by khrisell on July 09, 2013 at 04:09 PM


    We've made some changes and permanently disable Sending Email notification using Custom Email Address that is why (if you will check) the "Sender Email" section is not visible from the email notification settings. 

    This should prevent the email to go to bounce list.

    We are very sorry for the inconvenience.

    Thank you for understanding.