Paypal Integration: Error "Bad request(create-paypal-createorder) - value of the field is either too short or too long"

  • photographybristollee
    Asked on June 23, 2020 at 9:34 AM

    I have tried myself to fix this but I have been unable to solve the problem. This is very important and I would really appreciate a solution quickly

    Jotform Thread 2406333 Screenshot
    Page URL: https://sites.google.com/view/bristol-lee-photography/home/shop/wildlife
  • Anita_K
    Replied on June 23, 2020 at 10:15 AM

    Hi,

    thank you for reaching out to us. I apologize for the inconvenience. I have tested it, and on the embedded version of your form, I get the same error message. However, the error is also present when accessing the form from the direct URL. Here the error suggests that your PayPal account might be restricted:

    Paypal Integration: Error Bad request(create paypal createorder) value of the field is either too short or too long Image 1 Screenshot 20

    Can you please double-check this, by logging into your PayPal account? (guide)

    Looking forward to your answer.

  • photographybristollee
    Replied on June 23, 2020 at 11:58 AM

    Thanks for the reply. I followed the guide and I am still getting the same message.

  • enterprisesupportteam
    Replied on June 23, 2020 at 1:08 PM

    Hello @photographybristollee,

    We do apologize for the inconvenience that you are experiencing.

    After further testing, I can see that PayPal integration is still not functioning correctly on your form. However, it seems that the issue is still stemming from your PayPal account being restricted.

    As you can see in the following screenshot, the error messages on the form are also appearing in the browser's console and it shows that the issue is coming from PayPal.

    1592931656Screenshot (274) Screenshot 10

    Since you are using PayPal business integration, I do want to mention that you will need to have a PayPal Business account in order to utilize it. I do suggest that you reach out to PayPal Support and ask about your account permissions and account type.

    Please do let us know if you require any further assistance or any additional information, we are always happy to help.