Paragraph

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    Logan Graham 
    Asked on June 23, 2020 at 11:31 AM

    Hello, 


    I inserted a paragraph field at the bottom of my form with a link and it's not showing at all on the form but does show up in the "build". Why is that? We send a link to the form in a separate email to our clients. What am I doing wrong? Everything else has worked great except this paragraph field. Thanks for your help! 

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    david
    Answered on June 23, 2020 at 12:31 PM

    Hi Logan,

    I checked the paragraph field and there was no hyperlink applied to the "home" text in the paragraph field:

    1592929708Capture.PNG


    I do see the hyperlink applied to "here". Try adding the link back by highlighting the "home" text and then clicking the link button:

    1592929842Capture1.PNG

    Then enter your URL.

    As a side note, for Enterprise accounts we offer priority support via email at "enterprise-support@jotform.com". Feel free to email us there directly.

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    Logan Graham 
    Answered on June 23, 2020 at 12:44 PM

    Thanks, 

    The problem is not the hyperlink. The entire paragraph isn't showing at all in the actual form we send out. Why is that? 

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    Logan Graham 
    Answered on June 23, 2020 at 12:46 PM

    If you go to build, it shows but then check the preview. It's not there. 

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    david
    Answered on June 23, 2020 at 01:07 PM

    I checked the form and the paragraph is shown when opening the form in a new tab:

    1592931973Capture.PNG

    Try opening the form in a new tab/window instead of in the preview. The preview is a bit inconsistent at times in terms of producing the exact form. Opening in a new tab would show the form as it would be presented to users filling out the form.

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    Logan Graham 
    Answered on June 23, 2020 at 01:17 PM
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    david
    Answered on June 23, 2020 at 01:21 PM

    Are you checking the bottom of the second page or the first page?

    1592932845Capture1.PNG


    If you go to the second page the text should be at the bottom, at least it is on my end:

    https://redfin.jotform.com/91699109808875?jumpToPage=2

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    Logan Graham 
    Answered on June 23, 2020 at 01:26 PM

    Got it! Thanks so much!