Paragraph

  • Logan Graham
    Asked on June 23, 2020 at 11:31 AM

    Hello, 


    I inserted a paragraph field at the bottom of my form with a link and it's not showing at all on the form but does show up in the "build". Why is that? We send a link to the form in a separate email to our clients. What am I doing wrong? Everything else has worked great except this paragraph field. Thanks for your help! 

    Jotform Thread 2406703 Screenshot
  • David JotForm Support
    Replied on June 23, 2020 at 12:31 PM

    Hi Logan,

    I checked the paragraph field and there was no hyperlink applied to the "home" text in the paragraph field:

    1592929708Capture Screenshot 10


    I do see the hyperlink applied to "here". Try adding the link back by highlighting the "home" text and then clicking the link button:

    1592929842Capture1 Screenshot 21

    Then enter your URL.

    As a side note, for Enterprise accounts we offer priority support via email at "enterprise-support@jotform.com". Feel free to email us there directly.

  • Logan Graham
    Replied on June 23, 2020 at 12:44 PM

    Thanks, 

    The problem is not the hyperlink. The entire paragraph isn't showing at all in the actual form we send out. Why is that? 

  • Logan Graham
    Replied on June 23, 2020 at 12:46 PM

    If you go to build, it shows but then check the preview. It's not there. 

  • David JotForm Support
    Replied on June 23, 2020 at 1:07 PM

    I checked the form and the paragraph is shown when opening the form in a new tab:

    1592931973Capture Screenshot 10

    Try opening the form in a new tab/window instead of in the preview. The preview is a bit inconsistent at times in terms of producing the exact form. Opening in a new tab would show the form as it would be presented to users filling out the form.

  • Logan Graham
    Replied on June 23, 2020 at 1:17 PM
  • David JotForm Support
    Replied on June 23, 2020 at 1:21 PM

    Are you checking the bottom of the second page or the first page?

    1592932845Capture1 Screenshot 10


    If you go to the second page the text should be at the bottom, at least it is on my end:

    https://redfin.jotform.com/91699109808875?jumpToPage=2

  • Logan Graham
    Replied on June 23, 2020 at 1:26 PM

    Got it! Thanks so much!