Upgraded to premium account, yet account has been disabled

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    Asked on July 09, 2013 at 12:44 PM

    Good day

    I had upgraded my account last July 5, yet my account details was not been updated and is listed as free account, and now has been disabled :(

    Please see attached paypal payment information as proof of my payment

    Hope this issue will be resolved asap for I am using jotform on my business and its critical to lose orders because of this issue :(


    User name: gizmoshield

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    Answered on July 09, 2013 at 02:26 PM


    Your account is Premium upon checking from our end. In that case, you would need to clear your browsers cache, and cookies then log in again.