What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to premium account, yet account has been disabled

    Asked by GizmoShield on July 09, 2013 at 12:44 PM

    Good day

    I had upgraded my account last July 5, yet my account details was not been updated and is listed as free account, and now has been disabled :(

    Please see attached paypal payment information as proof of my payment

    Hope this issue will be resolved asap for I am using jotform on my business and its critical to lose orders because of this issue :(


    User name: gizmoshield

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    JotForm Support

    Answered by Welvin on July 09, 2013 at 02:26 PM


    Your account is Premium upon checking from our end. In that case, you would need to clear your browsers cache, and cookies then log in again.