How can I keep the emails from going straight to junk mail from our designated email address?

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    tsmaxel
    Asked on June 23, 2020 at 07:16 PM

     

    How can I keep the emails from going straight to junk mail from our designated email address? Our ipads will not receive the emails from jotform as regular emails, but goes straight to Junk
     
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    Mike_G
    Answered on June 23, 2020 at 08:59 PM

    You can try whitelisting Jotform's IP address and domains.

    Whitelisting-JotMails-IP-Addresses

    You may also find this guide helpful:

    Why-Am-I-Not-Receiving-Email-Notifications

    Please let us know if you need any further assistance.