Account Suspension

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    Anthony Thomas 
    Asked on June 24, 2020 at 10:39 AM

    We are not able to login it says contact support

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    Answered on June 24, 2020 at 11:39 AM

    Hi there, 

    This form was found on your account as suspicious of phishing activity because you're collecting PAN number and has ID upload.

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    We can reactivate the account but we need to delete the infringing fields from your form. You must also agree with our Terms of Use.