Form submissions not sending Notificaitons

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    Asked on June 24, 2020 at 10:50 AM


    We have had several patients complete two forms and we are receiving both forms.

    We have checked the email address and all is correct.

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    Answered on June 24, 2020 at 11:43 AM

    Greetings and thank you for your message.

    Can you please let us know are you not receiving Notification emails? Are you able to see submissions from the Submissions or Inbox page?

    Can you please send us the IDs of submissions you did not receive? You can click here to see where to find the submission ID.

    Thank you for your cooperation.