Attached PDF files are skipping empty questions

  • Profile Image
    angie1971
    Asked on June 24, 2020 at 11:28 AM

    I have several forms that we have put on our website for our patients to fill out and you notify us so we can print them and put in their charts. Why does the Financial Policy Forms and Assignment of Benefits forms only have signed signatures know form with it. We are also noticing that not all forms are coming out the same, like if they skip a question then it doesnt print the question. I really don't like having to email questions and would really like for someone to call me asap.

  • Profile Image
    Bojan_J
    Answered on June 24, 2020 at 12:33 PM

    Greetings and thank you for your message.

    Unfortunately, we do not offer phone support, however, we would be happy to help you here.

    Please note that you can modify each PDF file and Notification email. You can access the PDF from the Notification email:

    By default, empty fields will not show in the PDF file. You can change this from the PDF editor. You first need to open Layout Settings:

    From there, open the Customize tab, and disable Hide empty form fields:

    Please let us know if you have any additional questions.