None of my forms are working through my website today.

  • nhagerty74
    Asked on June 24, 2020 at 5:43 PM

    None of the forms I have on my website are working.  You can't even see the whole form, and before you could.

  • John Support Team Lead
    Replied on June 24, 2020 at 8:26 PM

    I just checked that you have embedded the form using the iframe code, and it seems you removed the auto-height adjustment script that goes along with it.

    None of my forms are working through my website today. Image 10

    Now, the height property limits the form to show the bottom part. Please see this screencast:

    None of my forms are working through my website today. Image 21

    So if you plan to not use the script part, please change the iframe height to at least 1600px as shown in my screencast above.

  • nhagerty74
    Replied on June 24, 2020 at 8:54 PM

    I didn't change anything at all.  I was notified by customers that it wasn't working.

  • nhagerty74
    Replied on June 24, 2020 at 8:55 PM

    All I did was insert the forms as a jotform widget.  I didn't use any script.  They all just stopped working earlier today.  they were fine this morning, and no changes to the site have been made.

  • Amin JotForm Support
    Replied on June 24, 2020 at 9:56 PM

    I can see that you've already increased the iFrame height, which has resulted in all of the embedded form being properly shown. 

    1593050042Kazam screenshot 00472 Screenshot 10

    Should you have any further inquiries, we will be more than happy to help.