Unable to view form uploads using the link in Google Sheet

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    f.icaza
    Asked on June 24, 2020 at 06:33 PM

    Hello I have a gold account, and have two questions:

    1. I integrated my form with sheets, the form has an upload file element, I shared the sheets file with some collaborators but they can´t access the link to the uploaded files. Is there a way to grant this access?

     

    2. I just assigned a form to a colleague in my organization, my intention is to allow him to fill out the form in offline mode (with the jotform app). He received the email invitation, but when he opens the invitation the form is nowhere to be found , the form is also not available for him in the app. Am I missing something?

    Thanks,

    Flavio

  • Profile Image
    JohnRex
    Answered on June 24, 2020 at 08:57 PM

    1. I integrated my form with sheets, the form has an upload file element, I shared the sheets file with some collaborators but they can´t access the link to the uploaded files. Is there a way to grant this access?\

    I just checked that your account's Privacy Setting has been set to "Enabled". It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error (not found).

    Please try disabling it by going to the account's settings and uncheck the following options:

    1570473116privacy.png 

    Here's a quick guide for that:

    1570473219privacy.gif

     2. I just assigned a form to a colleague in my organization, my intention is to allow him to fill out the form in offline mode (with the jotform app). He received the email invitation, but when he opens the invitation the form is nowhere to be found , the form is also not available for him in the app. Am I missing something?

    I have moved this question to a separate ticket so we can discuss it further. I will be addressing that via this link shortly: https://www.jotform.com/answers/2410612