PayPal Donation Form submitted 1x, Customer charged 3x

  • Profile Image
    mgavaldon
    Asked on July 09, 2013 at 03:15 PM

    Someone sent in a donation for $50 but it processed through Paypal 3 times.

    I asked the submitter these questions:

    Do you remember hitting the Donate button 3 times?

    >> no, don't remember hitting the donate bottom 3 times

    Did you enter your credit card 3 times?

    >> I entered my credit card only once

    What kind of computer system did you use?

    >>I have a MacBook Air

    What browser?
    >>I went in on Safari

    Did you get any kind of error messages? any messages at all?

    >>I didn't get any messages except confirmation once of a $50 contribution

     

    I also recieved 3 notification email messages that 3 donations were made.

    There has been 1 other donation since this one and there was no problem with that one.

    What do you make of this? What could cause this problem?

  • Profile Image
    Mike_T
    Answered on July 09, 2013 at 05:11 PM

    Thank you for contacting us.

    This is not a common problem, and as far as I know, we do not get any similar reports. It is probably that something went wrong with the user's browser.

    There is nothing wrong with your form, but just in case I have cleared form caches on your account.

    If you get any more issues with payment submissions, please let us know.