- mgavaldonAsked on July 09, 2013 at 03:15 PM
Someone sent in a donation for $50 but it processed through Paypal 3 times.
I asked the submitter these questions:
Do you remember hitting the Donate button 3 times?
>> no, don't remember hitting the donate bottom 3 times
Did you enter your credit card 3 times?
>> I entered my credit card only once
What kind of computer system did you use?
>>I have a MacBook Air
>>I went in on Safari
Did you get any kind of error messages? any messages at all?
>>I didn't get any messages except confirmation once of a $50 contribution
I also recieved 3 notification email messages that 3 donations were made.
There has been 1 other donation since this one and there was no problem with that one.
What do you make of this? What could cause this problem?
- JotForm SupportMike_TAnswered on July 09, 2013 at 05:11 PM
Thank you for contacting us.
This is not a common problem, and as far as I know, we do not get any similar reports. It is probably that something went wrong with the user's browser.
There is nothing wrong with your form, but just in case I have cleared form caches on your account.
If you get any more issues with payment submissions, please let us know.