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PayPal Donation Form submitted 1x, Customer charged 3xAsked by mgavaldon on July 09, 2013 at 03:15 PM
Someone sent in a donation for $50 but it processed through Paypal 3 times.
I asked the submitter these questions:
Do you remember hitting the Donate button 3 times?
>> no, don't remember hitting the donate bottom 3 times
Did you enter your credit card 3 times?
>> I entered my credit card only once
What kind of computer system did you use?
>>I have a MacBook Air
>>I went in on Safari
Did you get any kind of error messages? any messages at all?
>>I didn't get any messages except confirmation once of a $50 contribution
I also recieved 3 notification email messages that 3 donations were made.
There has been 1 other donation since this one and there was no problem with that one.
What do you make of this? What could cause this problem?
donation email problem credit
Thank you for contacting us.
This is not a common problem, and as far as I know, we do not get any similar reports. It is probably that something went wrong with the user's browser.
There is nothing wrong with your form, but just in case I have cleared form caches on your account.
If you get any more issues with payment submissions, please let us know.