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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Donation Form submitted 1x, Customer charged 3x

    Asked by mgavaldon on July 09, 2013 at 03:15 PM

    Someone sent in a donation for $50 but it processed through Paypal 3 times.

    I asked the submitter these questions:

    Do you remember hitting the Donate button 3 times?

    >> no, don't remember hitting the donate bottom 3 times

    Did you enter your credit card 3 times?

    >> I entered my credit card only once

    What kind of computer system did you use?

    >>I have a MacBook Air

    What browser?
    >>I went in on Safari

    Did you get any kind of error messages? any messages at all?

    >>I didn't get any messages except confirmation once of a $50 contribution

     

    I also recieved 3 notification email messages that 3 donations were made.

    There has been 1 other donation since this one and there was no problem with that one.

    What do you make of this? What could cause this problem?

    Page URL:
    http://thehdi.org/donate_willie_rouhana.html

    donation email problem credit
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    JotForm Support

    Answered by Mike_T on July 09, 2013 at 05:11 PM

    Thank you for contacting us.

    This is not a common problem, and as far as I know, we do not get any similar reports. It is probably that something went wrong with the user's browser.

    There is nothing wrong with your form, but just in case I have cleared form caches on your account.

    If you get any more issues with payment submissions, please let us know.