Account Transfer

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    andrecanderson
    Asked on June 25, 2020 at 12:46 AM

    I transferred a form from one account to another and can't see the form anymore help?

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    Vick_W
    Answered on June 25, 2020 at 01:37 AM

    Hi there,

    Happy to help you today.

    Please provide the username of the account where the form was transferred and the form number or URL. 

    Also, I do not see any form transfer request in any of your tickets. Can you please explain how the form was transferred?

    Looking forward to your reply.

    Thanks.

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    andrecanderson
    Answered on June 25, 2020 at 01:46 AM

    Okay, standby.  Let me retrieve the information

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    andrecanderson
    Answered on June 25, 2020 at 01:49 AM

     

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    andrecanderson
    Answered on June 25, 2020 at 01:50 AM

    1593064245Jotform Ask.PNG

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    andrecanderson
    Answered on June 25, 2020 at 01:56 AM

    Okay, this is  tough to see.  I will make this easy.  Within Jot forms Support Forum search, type the name "andrecanderson"  You will see where I made the request to move a form from andrecanderson@gmail.com to policingpartherships@gmail.com.  The jotform person "roneet" made the transition and it was completed and now I can't see the transfer.

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    andrecanderson
    Answered on June 25, 2020 at 02:04 AM

    Once the transfer took place, I deleted the form within the andrecanderson@gmail.  If you need to find the form to transfer it, you will need to look into the trash/deleted form from andrecanderson and move it back to policingpartnerships@gmail.com 

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    Sonnyfer
    Answered on June 25, 2020 at 03:05 AM

    Hi - Thanks for providing the requested information.

    I checked your account and it looks like the form you're looking for (201636356997064) is already there, just in the Trash Folder.

    1593068606resdx.png

    Kindly restore it from the trash and you're good to go.

    If you need further assistance, please let us know.