What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not working

    Asked by schwabino on July 09, 2013 at 06:35 PM

    I have 2 websites that I maintain with Jotforms on each, my client is telling me he has not recieved emails since January 26th from loft and capers site (2 restaurants)

    The captcha seems to not be coming up, could this be the solution?  Please Advise proper troubleshooting methods, I will try to remove the captcha and test



    Thanks for your help

    Brian Schwab / 408-661-4578

    Page URL:

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    Answered by dinesh-it on July 09, 2013 at 11:52 PM

    Hi, Sorry for the inconvenience caused. Client Email ID's that you used in both of your forms Notification was came into our Bounce list for some reason. I removed it now. The issue will be solved now. 

    Thank you.

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    Answered by schwabino on July 10, 2013 at 12:45 AM

    I have tested the form and still have not recieved an email, please advise.



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    Answered by cjoysalt on July 10, 2013 at 12:49 AM

    Hi! I am also at the blocked list. why did this happen? i could not receive any email notiification anymore.

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    Answered by gori-mathew on July 10, 2013 at 04:17 AM

    Hi cjoysalt,

    Please open an new thread, provide us the forms or email addresses that have been blocked, share them with us to remove them from the bounce list.