Why is my account suspended?

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    makie bataycan 
    Asked on June 25, 2020 at 05:56 PM

    The form that I created is only a reservation form for our website. 

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    Amin_N
    Answered on June 25, 2020 at 06:44 PM

    Hi there, Makie!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Upon checking, I've found that you're offering a service using an account registered with a free domain email, therefore in order to reactivate your suspended account, we will have to delete the offending form Mortgage Pre-Qualification Form.

    Or, kindly provide us with the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting suspended again. Send these proofs to reviewers@jotform.com with this thread number, which is 2412936, as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.

    Your understanding is most appreciated.