Why is my account suspended?

The form that I created is only a reservation form for our website. 

Hi there, Makie!

Thanks for reaching out to us!

We sincerely apologize for any inconvenience you may have encountered.

Upon checking, I've found that you're offering a service using an account registered with a free domain email, therefore in order to reactivate your suspended account, we will have to delete the offending form Mortgage Pre-Qualification Form.

Or, kindly provide us with the following information:

1. The URL where your form is used.

2. Your website or proof of affiliation to a legitimate institution.

We also need you to change your registered email to a corporate one to avoid getting suspended again. Send these proofs to reviewers@jotform.com with this thread number, which is 2412936, as your subject.

We will let you know about the status of your account after a thorough review of your proofs.

Your understanding is most appreciated.