Tracking delivery

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    Linda Formelio 
    Asked on June 25, 2020 at 06:35 PM

    I requested tracking for an online order from Courtesy Mask and I got a message from you about it.  But you never gave me the delivery info.  Just that you are tracking my order.  Please send me the info.  Thanks.

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    Kenneth_C
    Answered on June 25, 2020 at 07:27 PM

    Thank you for reaching support,

    Apologies for the inconvenience, the form might be using us to send out the emails but it is form owner who provides the actually tracking. I would suggest contacting the form owner regarding the delivery info as we are only the means form them to gather info.

    Can you share with us the link to the form you filled out?

    Awaiting your response and thank you for your patience.

    Best.

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    Linda Formelio 
    Answered on June 25, 2020 at 08:28 PM
    Is this what you wanted? https://www.jotform.com/contact/ Or below info…..
    The company that I purchased from does not answer phone or email messages. At their site it says to track your order and this is what I get: https://courtesymask.com/contact-us.html See the bottom of the page at that link. After I fill that out I then get an email from you as shown in screen print below.
    Thanks,
    Linda Formelio

    ...
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    Jed_C
    Answered on June 25, 2020 at 08:56 PM

    Jotform is a form builder, please direct your concern to the form owner so they can assist you. Courtesymask only uses our service to collect forms, any other inquiries / concern should be directly sent to them.

    You may also send them email at info@courtesymask.com.