What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Some of my forms are not sending email outAsked by nbdproduction on July 09, 2013 at 09:00 PM
I have 2 customers saying that they are not receiving email notifactions.
All forms email me and I'm not getting them eather, I built a datafeed on their website so they can check whats coming in.
Can you check and advise as to what to do.
Problem Customers forsm are:
Accent Pools Any of them
and Smokeys BBQ all of them
Both customers are on different servers and I checked email are working.
The forms seems to work, and the thankyou page comes up, data is collected and I can retrive it in excel.
I have removed your email from our bounce list.
We are very sorry for any inconveniences that it may have caused you.
We had problem with our Email System which caused this to happen.
But Everything is in order now. Our developers resolved the issue.
Kindly test a submission and see if you can now receive a notification email.
If problem persists kindly let us know so that we could further investigate.
Thank you for using JotForm.