Some of my forms are not sending email out

  • Profile Image
    nbdproduction
    Asked on July 09, 2013 at 09:00 PM

    I have 2 customers saying that they are not receiving email notifactions.

    All forms email me and I'm not getting them eather, I built a datafeed on their website so they can check whats coming in.

    Can you check and advise as to what to do.

    Problem Customers forsm are:

    Accent Pools Any of them

    http://www.accentpools.com/contact-service.html

    http://www.accentpools.com/contact-remodeling-form.html

    and Smokeys BBQ all of them

    http://smokeysbbqtx.com/catering_services_fort_worth.htm

    smokeysbbqtx.com/lunch_plates.htm

    Both customers are on different servers and I checked email are working.

    The forms seems to work, and the thankyou page comes up, data is collected and I can retrive it in excel.

    Thank You

  • Profile Image
    khrisell
    Answered on July 10, 2013 at 02:11 AM

    Hello,

    I have removed your email from our bounce list.

    We are very sorry for any inconveniences that it may have caused you.

    We had problem with our Email System which caused this to happen. 

    But Everything is in order now. Our developers resolved the issue.

    Kindly test a submission and see if you can now receive a notification email.

    If problem persists kindly let us know so that we could further investigate.

    Thank you for using JotForm.