Customers can't submit form

  • Profile Image
    FitFirm
    Asked on June 28, 2020 at 01:18 AM

    Hi Team


    I created a membership form with a square subscription payment integration.

    I shared my form with my partner to let her submit a trial payment. When she filled out the form, everything seems to be working fine when she hits the final "submit" button. The button shakes as if triggered and then reverts back to its original status and nothing further changes.

    Can you help me with that?

    Thank you,

    Goetz

  • Profile Image
    Sonnyfer
    Answered on June 28, 2020 at 03:09 AM

    Hi Goetz - Apologies for the inconvenience.

    I can see that your form is correctly configured with Square to sell subscriptions. Did your partner encounter any error messages when he hit the submit button? If he did, kindly share the error message with us so we can investigate further.

    Please also try to clear the browser's cache and try submitting to the form again to check if it makes any difference. Alternatively, he can use a different browser and see if he'll be able to submit.

    Let us know how it goes.