Documents uploaded on job application submissions not working

  • bradley1930
    Asked on June 28, 2020 at 4:51 AM

    Dear Jot Form 

    We have had a number of employment application forms submitted via your website and when clicking on the link to view the candidates CV it appress with an error massage. 


    Please can you look into this for us?


    Bradley 

    Jotform Thread 2416705 Screenshot
    Page URL: https://www.jotform.com/uploads/bradley1930/83561868149369/4677715712225193691/Stuart%20Cooke%20CV%20March%202020.pdf
  • Flavio_A
    Replied on June 28, 2020 at 6:31 AM

    Hi @Bradley

    This error normally means that the files did not reach our servers. It could happen, for example, if a user submits the form while the attachment is not yet fully uploaded to the form.

    I recommend you to ask the users to submit those files again to see if the same problem happens. You may provide them the edit link so they do not need to resubmit a new form. 

    First, you will have to find the submission ID following this guide:

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Then, you may edit the following link to have your edit submission link:

    wwww.jotform.com/edit/submissionID 

    If the issue persists, please provide us more details about how the users submit the form. For example, the browser they are using and if your form is embedded to a website. If that is the case, please share with us the link where it is embedded so we can try to replicate the issue.