What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting my form submissions sent to my email address

    Asked by marianna21 on July 10, 2013 at 09:24 AM

    I am not getting my form submissions sent to my email address.  I have checked the settings and the recipients email address is the correct address.  Is there anything else I have to do or check?

    Thanks

    Regards

     

    Charles

    Submissions email settings check
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    Answered by gcanale on July 10, 2013 at 09:38 AM

    hi, check that your sender is notreply@jetform.com.

     

    bye!

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    Answered by marianna21 on July 10, 2013 at 10:23 AM
    How do I enter that email address in. On the 'Provide Sender and Recipient Details' window that pops up to enter the sender name, reply-to email and then the recipient E-mail I get a drop down menu for the Sender name and reply-to email. Within the Sender name drop down menu at the very bottom of the list I get 'JotForm' and on the reply-to email drop down menu, at the very bottom I get 'E-mail'. Neither of these drop down menus am I able to enter information in. So how do I enter in the email address you gave me?
    Regards
    Charles
  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2013 at 01:07 PM

    Hi Charles,

    I've check your mail logs and emails have been sent to your email address without any problems. Your settings are correct too.

    I'd suggest checking your SPAM Folder. Whitelist Jotmails IP Addresses by following this guide: Whitelisting JotMails IP Addresses.

     

    Thanks