Form over Quota message on Corona Responder Account: On submitiing the forms, Form Over-Quota message is thrown on all forms

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    choffecker
    Asked on June 29, 2020 at 10:36 AM

    Users are receiving a "form over quota" error while trying to fill out their form. Based on our account, we should have an unlimited amount of submissions. Please assist.

     



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    Patrick_R
    Answered on June 29, 2020 at 11:58 AM

    Hi! Your account is currently on unlimited features as you are enrolled for our Corona Responder program. Your usage section also displays unlimited resources: https://support.jotform.com/myaccount/usage

    The over-quota message should not show up on your forms. Please let us know with which form you're experiencing this problem. Also, we would be making a test submission on your page to test this issue ourselves, I hope that is okay with you.

    Awaiting your response.

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    choffecker
    Answered on June 29, 2020 at 12:37 PM

    This is happening on the BBBSL Volunteer Interest Follow Up form. Thank you for the help!

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    Patrick_R
    Answered on June 29, 2020 at 03:01 PM

    Hi! Unfortunately, all of your forms are throwing this Over-Quota message.

    1. https://www.jotform.com/form/201764134648154
    2. https://www.jotform.com/form/201695537552158
    3. https://www.jotform.com/form/201763826351152

    I am not sure why you're seeing this error. For this reason, I'll escalate this issue to the concerned department so that they could help.

    1593457306Screencast 2020-06-30 00-19-11

    We'll get back to you when we have an update on this.

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    utku
    Answered on June 30, 2020 at 01:39 AM

    Hello @choffecker,

    We made an update and the problem is resolved now.

    The main problem is that your account email address is not verified. I highly suggest you verify your account's email address.

    Please let us know if you need further help.

    Regards,
    Utku.