Why e-mails with mail form from JOTFORM delay ?

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    nicolastrepiana
    Asked on July 10, 2013 at 10:00 AM

    I uploaded a mail form to a website. Everytime someone send me an e-mail from the website, it takes about one or two days to get into the mail. ¿is it because of JOTFORM?

    thanks.

  • Profile Image
    Welvin
    Answered on July 10, 2013 at 12:46 PM

    Hi,

    Is this happening to all of your forms? We have recently made a changes to our Email System and that may affects your current settings. Please kindly check and make sure to match the settings per screenshot below:

    For form notification:

    For Auto Responder:

    I also suggest re-creating your form Notifications and Auto Responders. Also clear your forms cache by following this guide: How to Clear your Form Cache

     

    Thanks