What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why e-mails with mail form from JOTFORM delay ?

    Asked by nicolastrepiana on July 10, 2013 at 10:00 AM

    I uploaded a mail form to a website. Everytime someone send me an e-mail from the website, it takes about one or two days to get into the mail. ¿is it because of JOTFORM?


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    JotForm Support

    Answered by Welvin on July 10, 2013 at 12:46 PM


    Is this happening to all of your forms? We have recently made a changes to our Email System and that may affects your current settings. Please kindly check and make sure to match the settings per screenshot below:

    For form notification:

    For Auto Responder:

    I also suggest re-creating your form Notifications and Auto Responders. Also clear your forms cache by following this guide: How to Clear your Form Cache