Unlock account

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    Sharla Valdez 
    Asked on June 29, 2020 at 11:17 AM

    Please unlock my account. I attempted to log in too many times.  I reset my password twice.

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    Jovanne_A
    Answered on June 29, 2020 at 11:43 AM

    Hi,

    We apologize for the inconvenience. 
    If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now. 

    Let us know if you are still unable to access your account.