'Transaction refused' error message displayed after submitting the form

  • KentonAbundantLife
    Asked on June 29, 2020 at 8:17 PM

    All of our submissions are receiving this error when trying to pay with card:

    Jotform Thread 2419597 Screenshot
  • Kiran Support Team Lead
    Replied on June 29, 2020 at 10:46 PM

    As we check your JotForm, it seems that you have removed the payment field from the form. Please try adding the payment field again and send a test submission to the form. Let us know if you still experience any issue so that we can check and assist you further.

    Thanks!