How do we remove the password from the downloadable PDF with the form results?

  • Andrea
    Asked on June 30, 2020 at 1:23 PM

    Hi there, 

    I'd like to know how to remove the password from the downloadable PDF.


    This is of great urgency - please reply as soon as possible. 

  • David JotForm Support
    Replied on June 30, 2020 at 3:27 PM

    Hi Andrea,

    I believe I followed up with your question via email as well. This is due to HIPAA compliance being enforced on your server. PDF's must be password protected in order to ensure that no PHI is sent via email. There is no option to disable that feature on HIPAA compliant server accounts.