- crossfitkatyAsked on July 10, 2013 at 04:22 PM
I just upgraded from the free plan to the 1000 form plan but when I did the emails starting coming jotform rather than the sneders address like they had been. Now I can no longer simply reply to the email. How can I fix it back to the way it was? I did not mess with any settings or anything?Page URL:
- sidharth_kchAnswered on July 10, 2013 at 04:33 PM
I deeply apologize for this inconvenience.
We had the custom sender email feature earlier. There were some technical glitch which were caused because of some change in amazon bounce api. We have permanently disabled the custom sender email feature. Now all notification emails will be sent only from firstname.lastname@example.org.
But you can map the Reply-to field to the email field of your form so that when you reply to the notification email it will display your user's email address.
Our development team is already working on a solution where you will be able to use your own SMTP server to send emails. This feature should be available to you very soon.
Should you have any questions please feel free to contact us.
- apheusAnswered on July 10, 2013 at 10:35 PM
I think JotForm needs to explain a little better how they would like their customers to fix this problem. From what I read in the above response, we, the customer, need to go back into all of our forms and repair a problem caused by our vendor. This is unacceptable!!!
- JotForm SupportEltonCrisAnswered on July 11, 2013 at 01:44 AM
We deeply apologize for that.
Yes and hopefully it will be a one time setup not on every forms. We will provide you updates once it's released.