What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving form submissions by email?

    Asked by kwmlr on May 03, 2011 at 03:54 PM

    The test email for my form went through but I have not received any emails for the forms that were submitted.


    I have been able to receive the autoresponders for this form.



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    JotForm Support

    Answered by mliz on May 04, 2011 at 06:58 AM


    Have you checked the Spam or Bulk folders in your inbox?
    There are times that the emails from JotForm are trapped in the spam filters.

    I checked our mail logs and result shows that the email was sent:

    May 4 06:53:50
    monk sm-mta[21706]: p44AroZu021704: to=<frontdesk439@kw.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123546, relay=mx02.kw.com. [], dsn=2.0.0, stat=Sent (Ok: queued as ABDC5F70132)

    Let us know if you have further questions.