Why am I not receiving form submissions by email?

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    Asked on May 03, 2011 at 03:54 PM

    The test email for my form went through but I have not received any emails for the forms that were submitted.


    I have been able to receive the autoresponders for this form.



  • Profile Image
    Answered on May 04, 2011 at 06:58 AM


    Have you checked the Spam or Bulk folders in your inbox?
    There are times that the emails from JotForm are trapped in the spam filters.

    I checked our mail logs and result shows that the email was sent:

    May 4 06:53:50
    monk sm-mta[21706]: p44AroZu021704: to=<frontdesk439@kw.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123546, relay=mx02.kw.com. [], dsn=2.0.0, stat=Sent (Ok: queued as ABDC5F70132)

    Let us know if you have further questions.