Fields still appearing in email; background color won't change

  • jurullc
    Asked on July 1, 2020 at 6:01 PM

    I'm having the following two issues:

    1.  The form background will not change to white. Even after adding CSS. The current background color has a light tan color: #ecedf3 but I would like it white or transparent. 

    2.

    I've selected 'hide empty fields' options in both the autoresponder and and notification areas but when I receive the email, fields that are empty continue to appear.  In both notifications, I've copied an HTML email design that's personalized for the client.  Does that have an impact on the 'hide empty fields' option?

    3.

    I'm redirecting the members to a thank you page I've create on a website. Is it possible to pass values from the form directly into that page to personalize it?

    Page URL: https://form.jotform.com/201816247130042
  • Ariel JotForm Support
    Replied on July 1, 2020 at 8:38 PM

    Hello,

    Thank you for reaching out to us.

    The form background will not change to white...

    I checked your https://form.jotform.com/201816247130042 form, and it seems like it's already white.

    15936502552020 07 02 08 34 23 Screenshot 10

    Are you perhaps referring to a different form?

    If that's the case, please share the URL of the form you're working on. If the form is embedded, please share with us the URL of the page where the form is embedded.

    You can also send us screenshots to better illustrate the issue.

    Looking forward to your response.


    I have moved your other questions to new support tickets to avoid confusion. Please refer to those support tickets for any related questions and/or follow-ups.

    https://www.jotform.com/answers/2424670

    https://www.jotform.com/answers/2424671


  • jurullc
    Replied on July 2, 2020 at 4:44 PM

    The space behind the form...it's a beige color.  It's showing in your screenshot.  Here's a screenshot from my end

  • Kenneth JotForm Support
    Replied on July 2, 2020 at 7:50 PM

    Hi there,

    Apologies for the inconvenience, let me have some time to check on this and I will get back with you shortly.

    Best.

  • Kenneth JotForm Support
    Replied on July 2, 2020 at 8:07 PM

    Hi there,

    I have made customizations on your Form and I was able to change the background:

    1593734759y1 Screenshot 10

    Let us know if you need further assistance.

    Best.

  • jurullc
    Replied on July 7, 2020 at 2:37 PM

    Thanks. Can you speak to what was the issue? Would like to try and prevent this from happening again. 

  • Jimmy_D
    Replied on July 7, 2020 at 6:40 PM

    Hi!

    At this point, it's hard to guess what couldn't have caused the issue. It was probably a small glitch. Mostly an isolated case. 

    Feel free to contact us should you have any questions or concerns.