Fields still appearing in email; background color won't change

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    jurullc
    Asked on July 01, 2020 at 06:01 PM

    I'm having the following two issues:

    1.  The form background will not change to white. Even after adding CSS. The current background color has a light tan color: #ecedf3 but I would like it white or transparent. 

    2.

    I've selected 'hide empty fields' options in both the autoresponder and and notification areas but when I receive the email, fields that are empty continue to appear.  In both notifications, I've copied an HTML email design that's personalized for the client.  Does that have an impact on the 'hide empty fields' option?

    3.

    I'm redirecting the members to a thank you page I've create on a website. Is it possible to pass values from the form directly into that page to personalize it?

  • Profile Image
    Ariel_P
    Answered on July 01, 2020 at 08:38 PM

    Hello,

    Thank you for reaching out to us.

    The form background will not change to white...

    I checked your https://form.jotform.com/201816247130042 form, and it seems like it's already white.

    15936502552020-07-02 08_34_23.jpg

    Are you perhaps referring to a different form?

    If that's the case, please share the URL of the form you're working on. If the form is embedded, please share with us the URL of the page where the form is embedded.

    You can also send us screenshots to better illustrate the issue.

    Looking forward to your response.


    I have moved your other questions to new support tickets to avoid confusion. Please refer to those support tickets for any related questions and/or follow-ups.

    https://www.jotform.com/answers/2424670

    https://www.jotform.com/answers/2424671


  • Profile Image
    jurullc
    Answered on July 02, 2020 at 04:44 PM

    The space behind the form...it's a beige color.  It's showing in your screenshot.  Here's a screenshot from my end

  • Profile Image
    Kenneth_C
    Answered on July 02, 2020 at 07:50 PM

    Hi there,

    Apologies for the inconvenience, let me have some time to check on this and I will get back with you shortly.

    Best.

  • Profile Image
    Kenneth_C
    Answered on July 02, 2020 at 08:07 PM

    Hi there,

    I have made customizations on your Form and I was able to change the background:

    1593734759y1.png

    Let us know if you need further assistance.

    Best.

  • Profile Image
    jurullc
    Answered on July 07, 2020 at 02:37 PM

    Thanks. Can you speak to what was the issue? Would like to try and prevent this from happening again. 

  • Profile Image
    Jimmy_D
    Answered on July 07, 2020 at 06:40 PM

    Hi!

    At this point, it's hard to guess what couldn't have caused the issue. It was probably a small glitch. Mostly an isolated case. 

    Feel free to contact us should you have any questions or concerns.