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suncos100Asked on July 2, 2020 at 6:51 AM
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Sonnyfer JotForm SupportReplied on July 2, 2020 at 9:29 AM
Hi there - I checked your form 200712033760038 and the form tabs seem to be working fine.
Could you please test again? In case the issue persists, kindly try clearing your browser cache or a different browser to check if it makes any difference.
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suncos100Replied on July 2, 2020 at 9:53 AM
Its displaying on pc. The problem is in mobile app. Its not displaying there.
I m attaching a screenshot.
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Richie JotForm SupportReplied on July 2, 2020 at 12:25 PM
I have tried to view the cloned form on a web browser,on the JotForm Mobile form app and as an assignee in the mobile form app but I can't replicate the issue.
The form tabs is showing at my end.
May we know the mobile device you're using?
Can you please check again and let us know if the issue still remains?
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suncos100Replied on July 2, 2020 at 2:37 PM
Yes the issue is still there. I am using iphone 11
It was fine till yesterday.
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VincentJayReplied on July 2, 2020 at 6:12 PM
I cleared your form cache on our end. To my understanding, there's no issue yesterday and suddenly the form tabs are not showing.
Did you add anything to your form? Is the form embedded on a website?
Could you please try using a different internet browser on your iPhone and see if the issue still persists? (Safari or Google Chrome)
We'll wait for your reply. Thank you.
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suncos100Replied on July 3, 2020 at 1:36 AM
I did not add anything to the form.
The form is not embedded to any website
I tried on safari. Its working fine on safari.
Only problem is its not displaying on mobile app
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Richie JotForm SupportReplied on July 3, 2020 at 4:05 AM
It seems the issue is with cloudflare in your location that is why the widget is not showing.
Our developers has fixed the issue.
Can you please test your form again and let us know if the issue still remains?
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suncos100Replied on July 3, 2020 at 4:12 AM
Thanks a lot. Its working now.