What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need the notification email we receive to have the customers email in

    Asked by ownlabel on July 12, 2013 at 07:28 AM

    I need the notification email we receive to have the customers email in the From: field.

    I cannot change it from JotForm [noreply@jotmails.com]

    How do I do this?

    This is a re-post of a comment on Setting up Email Notifications

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    JotForm Support

    Answered by Welvin on July 12, 2013 at 09:10 AM


    We have removed the Sender Address option from the Email Wizard. You'll have to setup "Reply-to Email" to be the Email Field from your form so you'll see who submitted the form. Example:

    So when you respond directly from your Email, the Reply-to will be used and you'll be able to send email respond to the one who sends the form.

    If you'd like to use your own custom email address, you can do that with our new feature such as using the SMTP. Check this blog: https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP.

    Let us know if you need any further assistance.