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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Allow Email field to be used as the Sender email address in old forms

    Asked by bedandbiscuit on July 12, 2013 at 12:24 PM

    I don't know how others deal with the recent email problems, but I have still have a major problem. I need the actual sender's email address in the sender email field. When a new customer makes a reservation on my website the contact info is flowing into my mailchimp account, so I need the senders email address. Why would you have the mailchimp integration if there is no sender's email address? 

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    JotForm Support

    Answered by Welvin on July 12, 2013 at 01:47 PM


    You can still MAP Email Field when integrating Mailchimp to your form. The recent changes to our Email System doesn't affect any other features.

    You'll have to setup "Reply-to Email" to be the Email Field from your form so you'll see who submitted the form.


    So when you respond directly from your Email, the Reply-to will be used and you'll be able to send email respond to the one who sends the form.

    If you'd like to use your own custom email address, you can do that with our new feature such as using the SMTP. Check this blog: Send Form Emails From Your Own Email Address using SMTP and this: How to Add a Sender Address

    If you want to use a white label noreply address we added noreply@formresponse.com option. You can see this from the Dropdown options when setting Sender Email.

    Let us know if you need any further assistance.


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    Answered by bedandbiscuit on July 12, 2013 at 02:51 PM

    I'm not talking about the reply-to email, I know what to do with that. I'm talking about my contact list in gmail or any other email client, it is saving every one of my new customers with the same email address, either mine or noreply@jotform.com depends on how I set up email notification. I was told that already excisting form will have the old option to set sender email to the email field of the form, but it is not working. It was talked about in another ticket and there was a suggestion to open a new ticket so the preticular form can be fixed. I have only two forms if you please check on them and let me know what the problem is? I want to set the sender email to the email field as it was before!!!!!!

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    JotForm Support

    Answered by jonathan on July 12, 2013 at 03:54 PM

    @ bedandbiscuit

    Hi, can you please clarify where the problem is? Are you perhaps refering to the contact list in your gmail account? I am not sure if JotForm sender email have bearing to how email addresses are added to contact list in your email client.

    I have set this thread to private mode already, can you please provide us a sample of the email notification you are receiving from Jotform. We will check this further.


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    Answered by bedandbiscuit on July 12, 2013 at 06:13 PM

    I don't know if you are aware of the email problem we have since you guys changed the sender email option form the email field to "none" Now you added two options for us, one is our own email, the other is your fake email address "noreply@formresponse.com" When a notification is coming in to my gmail account it has the sender's name but not his email address, the email address is you fake email, so when gmail automatically saves the new contact it saves it with noreply@formresponse.com. I was told that the old forms what we already have can be set up with the sender email on the notification. But I don't have that choice as of right now. I'm sorry but I cannot explain it any better. You should not set this tread as private.

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    Answered by khrisell on July 12, 2013 at 06:26 PM


    We had to disabled the Sender Email Address feature since faking our customers' email addresses caused problems. However, we came up with a solution that you will be able to use your own SMTP server to send emails.
    Kindly refer to this link for the complete walk-through.
     Thank you and we are sorry for the inconvenience it may have caused you.
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    JotForm Support

    Answered by jonathan on July 12, 2013 at 06:43 PM

    @ bedandbiscuit

    Hi, I am sorry if I initially set this post to private. But I was requesting for confidential information (i.e. email address/message) from you before. In anticipation, I set it to private to protect your confidential data.

    As you have instructed, I now have removed the private setting.


    As my colleague suggested you can now received the emails using your SMTP server. In this guide


    The sample was also on Gmail SMTP settings, so it should work on your end also.


    Hope this help. Please inform us if you need further assistance.


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    Answered by bedandbiscuit on July 12, 2013 at 06:57 PM

    Are you guys reading what I write? If I set it to my own email as you suggest all of my customer's reservation form will come in with the customer's name and my email address and will be saved to my contact list as is, with the same email address, unless I change the email address one by one on each one of them.

    This is the part you have to read carefully: I was told that on old forms I will be able to set the sender email to the email field, but it is not working. I don't want to use my smtp server nor your email address as the sender's email, I want to use the actual email address of the sender as it was before you guys changed it.

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    Answered by jeanettebmz on July 12, 2013 at 07:18 PM


    Let me inform to you that we had enabled back custom Sender Email as long as you verify the address

    We think this will resolve the issue you have, please check that guide out and let us know if further assistance is needed

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    Answered by jeanettebmz on July 12, 2013 at 07:33 PM

    Ok, my mistake. I can see you want the Sender to be you submitter's email , which is based on the email field

    And as far as I know this is not possible in new forms anymore.  However, let me find out if it will kept this way in old forms

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    Answered by georgeb on July 12, 2013 at 07:39 PM

    That is not what he, I, or anyone else is referring to.  Before the "new" change took place, if someone went on our websites, and filled out the forms, when we received them, it would show their name, and THEIR EMAIL as the sender information.  Now, it is no longer doing that!

    Jotform Founder stated that the old method had been re instated for OLD forms, but it hasn't been.  The only thing that has changed is now you must verify the new email account you set up, but that is NOT want anyone is talking about!

    Most of us use specialized programs to retrieve these submissions, and the software that all of us use, doesn't go looking for a "reply to" email.

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    JotForm Support

    Answered by jonathan on July 12, 2013 at 08:01 PM

    @ georgeb

    Hi, we apologize for the confusion.
    And yes, we do understand now the issue mentioned by  bedandbiscuit . Our Support Manager had already explained this.

    May I will also suggest that you please refer to your own thread about this, which is here


    and we will dedicate attention to your concern also.


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    Answered by bedandbiscuit on July 13, 2013 at 12:24 PM

    If you understand the issue, can you tell me please when you are going to be able to fix it?


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    Answered by dinesh-it on July 13, 2013 at 01:29 PM

    Hi, We understand your issue. Very sorry for the inconvenience. Due to various reasons our developers removed this feature (the abiliy of putting form email field in the sender email address).

    But, I Send your request to our second level Support - Development Team. If many users asking for the same. Then We will find a solution for this.

    Thank you.

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    Answered by bedandbiscuit on July 14, 2013 at 09:11 AM

    You have to read what we are sending you guys. you dont have to send anything to second level support. The "ability of putting form email field in the sender email address" is already an option for old forms, but looks like it is not working or it is not working for everybody. Please check the following tread and you will see that "aytekin" the founder of Jotform already re-enabled this feature. Please do the same on my forms too. I don't want to send anymore eamils back and forth. If it is worknig for one person than it should work for everybody.


    "Answered by aytekin on July 12, 2013 at 03:54 AM

    We have re-enabled the Sender Address for existing forms with Sender Address set. It is not possible to set Sender Address on new forms/notifications but existing works will keep working as before. "

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    Answered by georgeb on July 14, 2013 at 10:50 AM



    I wash it was for everyone.  I still do not have that functionality, and I am needing it badly. 


    So frustrating.

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    Answered by jeanettebmz on July 14, 2013 at 04:22 PM


    I think the recent changes should not affect Mailchimp integration, because the API should always send the data to mailchimp regardless how email notifications are configured. I've seen forms working with noreply@jotform.com with no problems.

    At any rate, since you don't want your own sender email address into the email notifications, but whoever fills the form out instead, the case has to be dealt by our 2nd level engineers. So I've sent a second note for it


    Please open a thread for your particular case, so we can escalate or advice. Also you can follow up on your own thread here

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    Answered by bedandbiscuit on July 14, 2013 at 05:54 PM

    I was told yesterday by "dinesh-it" he will send my request to the second level support. Check the above respond please. We are running in circles for two days now. I'm paying the premium price for your forms. I want you to fix my problem right away, do not come back to me with any other suggestions. Read the whole tread above, the founder and owner of Jotform said this option is available for old forms. I want it now!!!!!!!!!!!!!!!!!!!!! NO MORE IF AND BUTS IT IS GOING ON FOR TOO LONG NOW!!!!!! 

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    Answered by jeanettebmz on July 14, 2013 at 06:58 PM


    Dinesh certainly did it so I did the second note for our devs team. Even though Mr.Aytekin said it is available, the feature might be broken.

    We would appreciate your patience. When our developers get back from weekend time off period, they will take care of this.

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    JotForm Founder

    Answered by aytekin on July 16, 2013 at 10:40 AM

    We have now implemented a solution to set a Sender Address as you wish. You just need to use a mandrill account.

    1. Create a mandrill account and set up as described in this tutorial:


    Mandrill is free upto 12,000 emails per month. So, you will be fine with a free account. 

    Mandrill let's you change the from address. 


    2. When you use a Mandrill SMTP Sender Address, you will see a From Email option in both Notification and Autoresponder settings. Set that to any form field or email address as you wish. 

    That's all. You will be able send emails from any From Address. If you have any problems or questions let me know.