What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form submission

    Asked by caljudoinc on July 13, 2013 at 02:19 AM

    I have upload registration form with paypal payment account.

    I am receiving the paypal payment, But I do NOT have the registration information.  Any suggestions.

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    JotForm Support

    Answered by EltonCris on July 13, 2013 at 09:17 AM


    I checked all your forms and there's no email alert notifications therefore you will not be able to received any notifications. Did you do this intentionally? You only have autoresponders in your form, this is different with notifications. Here's a guide: How to Setup Email Notification

    Let us know if you have further questions. Thanks!